Is X Corp engaging in deceptive billing practices—charging users after suspending their accounts, falsely inflating user statistics, intimidating users, and blocking any attempt to cancel subscriptions? If so, this is not a small oversight but a serious breach of trust and consumer rights. I respectfully but firmly demand that X Corp immediately investigate and stop these fraudulent practices. Continuing to bill users for services they can no longer access, while preventing them from canceling, is both unethical and potentially unlawful. Transparency, accountability, and honesty must replace the silence, broken emails, and unauthorized charges that have harmed so many loyal customers.
HERE’S THE RELATED FACTS:
This letter demands that X Corp immediately cease what appears to be an unlawful and deceptive billing practice—charging users for services after their accounts have been suspended or disabled. My own experience illustrates a systemic problem: X Corp suspended my X Premium account without explanation, blocked all access to paid features, and yet continued to charge me every month. Even more alarming, every attempt to contact their customer support resulted in failure—their listed support email addresses do not function. They bounce back, go unanswered, or lead to automated loops that never reach a human being. There is no working way to cancel, delete, or stop these charges, even after being denied access to the product. This violates core consumer protection principles under the Federal Trade Commission Act, which prohibits unfair or deceptive acts in commerce.
I demand X-Legal STOP CHARGING SUSPENDED ACCOUNTS AT ONCE – and I’m escalating this to LEGAL.
OMITTED INFORMATION – NEVER SAID WHY?
The situation represents multiple levels of deceit. First, there was no notification of the suspension until after I personally attempted to cancel. Second, X Corp continued billing me long after access was revoked. This is a textbook example of unjust enrichment—profiting from consumers without providing any service in return. It also constitutes a serious case of altered sequence: once a service is suspended, all associated billing must also stop. Instead, X Corp’s reversed sequence—blocking services but keeping payments active—creates an ongoing theft of funds. This practice likely affects millions of users globally, artificially inflating both their revenue and their reported number of active premium subscribers. Also I never received a notification of my suspension at first.
X-LEGAL: SYSTEMS DON’T WORK – EMAILS BOUNCE
Their customer service channels are essentially nonfunctional, which adds to the fraudulent nature of these actions. X Corp tells users to “contact support” for help, yet the provided support email is either inactive or unmonitored. There is no “delete account” option and no legitimate method to cancel charges within the user dashboard once suspension occurs. These facts prove that the company has knowingly created a closed system designed to extract money while preventing consumer exit—a deliberate act of obstruction that may rise to the level of wire fraud under 18 U.S.C. §1343. By transmitting false information electronically (e.g., automated billing and fake support instructions) for monetary gain, X Corp’s systems appear to be engaging in fraudulent misrepresentation.
X-corp Legal
FOCUSING ON BOTS INSTEAD OF CUSTOMER SERVICE
The altered importance of customer service is shocking. Instead of investing in real human support to resolve billing disputes, X Corp has shifted its focus to automation, bots, and AI-based responses that only deepen user frustration. Consumers receive endless loops of robotic replies and “do-not-reply” emails that lead nowhere. In an industry where trust and transparency are everything, this neglect borders on reckless disregard. It is no wonder recent executive turmoil has followed widespread consumer outrage. X Corp must return its priorities to serving people—not padding its quarterly reports with unearned revenue from suspended users.
CEO STEPPED DOWN – WHY? OMITTED CEO?
Further, the company’s lack of human oversight is both irresponsible and unethical. Where is the CEO? Who is responsible for ensuring billing integrity? How can a platform of this magnitude operate without a functioning support system or a verified email contact? Customers have the right to expect that their concerns will reach a human being—not vanish into a digital black hole. When a corporation knowingly disables every legitimate means of communication while continuing to charge consumers, it is not a “glitch.” It is a deliberate system designed to take without giving back.
CONTRARY FACTS:
The contradictions are glaring. If my account was suspended, why was I still billed for an entire year afterward? That extended timeline—nearly twelve months of unauthorized charges—demonstrates that this is not an isolated error. Had I not taken direct action, those charges would have continued indefinitely. This ongoing extraction of funds for suspended accounts likely represents millions of dollars in illicit gains and provides ample legal grounds for class-action litigation. X Corp’s behavior meets multiple definitions of deceptive trade practices, as outlined in both federal and state-level Unfair and Deceptive Acts and Practices (UDAP) laws.
Accordingly, I demand that X Corp immediately:
- Cease all billing of suspended or restricted accounts.
- Refund all money collected after the date of each suspension.
- Provide functioning, monitored customer service email addresses for dispute resolution.
- Implement a transparent and user-accessible process for cancellation and account deletion.
- Disclose to regulators the total revenue derived from suspended accounts.
If these actions are not taken immediately, formal complaints will be filed with the Federal Trade Commission, state Attorneys General, and consumer protection organizations. Additionally, attorneys considering class-action suits are urged to investigate this pattern of ongoing fraud, false representation, and obstruction of user rights.
To every attorney, regulator, and journalist reading this: this issue extends far beyond one user’s account. It reflects a deliberate system of consumer exploitation that could involve millions of unsuspecting individuals worldwide. X Corp must be held accountable for charging suspended users, blocking their cancellation efforts, and silencing their complaints through broken communication channels.
Stop the charges. Fix the emails. End the silence.
Consumers deserve truth, access, and respect—not theft disguised as billing.
Come on ELON – if you are the acting CEO – do your job.
– Charles
X Corp Poor Customer Service
